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Franchi customer service - had to share
Posted: Fri Apr 19, 2013 8:34 am
by millerms06
So I had expressed concern to a Franchi rep about a part on my Affinity 12gauge that had absolutely nothing to do with the gun's performance. Their reply was what is your address and serial number of your gun so we can send a replacement. That is what I call customer service! They could have said if it doesn't affect the gun operation, it is what it is. But they didn't and it took me completely by surprise.
Re: Franchi customer service - had to share
Posted: Tue Jul 02, 2013 7:50 pm
by trojanman
Good to know. Hope I never need it though.
Re: Franchi customer service - had to share
Posted: Wed Jul 03, 2013 7:04 am
by Rod W
I had the same excellent service both from Franchi and Beretta---in my opinion, the service cannot be beat!
Re: Franchi customer service - had to share
Posted: Tue Jul 23, 2013 1:10 pm
by robert_lh
Good to know I am considering a Franchi O/U...
Re: Franchi customer service - had to share
Posted: Tue Jul 23, 2013 3:34 pm
by onuhunter02
That is really good to hear as I am also considering Franchi do you know how long the warranty is on their guns