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Garmin customer service

Posted: Wed Aug 21, 2019 3:50 pm
by weimdogman
Having trouble with a pt10 collar so I called up customer service. They were polite and are sending me a replacement.

They have no records of any of the 6 collars and 4 transmitters I have registered with them ?
Perhaps out of warranty drops items?

They have previously sent me a alpha handheld warranty replacement and had no record of any of that?

I told them the 3/4" collar is horrible and asked about other replacements? They replied you pt10 will have a blue collar - which is correct!

Tritronics was so "bleep" good maybe it isnt even fair to compare Garmin to them ?

Re: Garmin customer service

Posted: Wed Aug 21, 2019 6:46 pm
by cjhills
I had 4 p10 receivers that malfunctioned. Most out of warranty. They replace all of them.no charge.....Cj

Re: Garmin customer service

Posted: Fri Aug 23, 2019 9:25 pm
by weimdogman
Curious what problems?

Mine seemed to have connectivity/ range problems and would go off on movement when in bark collar mode. Actually shocked me while handling.

Re: Garmin customer service

Posted: Sat Aug 24, 2019 9:14 am
by cjhills
Batteries would not charge.....Cj